Last updated: [date]
This policy covers payments made to Co-hopp for owner subscriptions. It does not cover rent or deposits. Co-hopp does not collect rent; refunds of rent or deposits are between the resident and the PG owner.
If you're on a free period, you won't be charged until it ends, and you can cancel before then at no cost.
Cancelling
- Cancel anytime from the app, or by messaging us on WhatsApp or email.
- Your plan stays active until the end of the period you've paid for. It won't renew after that.
- Export your data before your plan ends.
Refunds
| Plan | Refund |
|---|---|
| Monthly | No refund for the current month; no further charges after you cancel. |
| Yearly | Full refund if cancelled within [14 days] of payment. After that, a refund for the unused full months, minus [any discount received]. |
| Charged by mistake (duplicate or wrong amount) | Full refund of the extra amount. |
How refunds are paid
Refunds go back to the original payment method through Razorpay within [5–7 working days] of approval. Your bank may take a few more days to show it.
How to ask for a refund
Email billing@co-hopp.com or WhatsApp [number] with your registered mobile number and payment ID. We reply within [48 hours].
Shipping
Co-hopp is a digital service. Nothing is shipped; access starts as soon as payment is confirmed.